Usually you’ll see one of the above statuses on your order status page, and you’ll need to wait for the package to arrive back to the Amazon location to get your refund. In these situations, the package will be delivered to Amazon and you’d be issued a refund.
Refused by Recipient: If someone at the address wasn’t expecting a package and refused delivery.Īny one of these situations could have caused the delivery to fail.Transportation Problems: Sorting issues or label damage could cause the delivery to fail.
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Failed Delivery Attempts: Packages worth more than $1300 require a signature and after three failed attempts, the delivery driver was not able to obtain one.Penitentiary: Penitentiary restrictions don’t allow the delivery to complete.Unable to Access: If delivery requires going through a buzzer or security gate and the delivery driver can’t access your apartment or house to make the delivery.Insecure Location: Your house or apartment isn’t a safe place to leave a package, either facing threat of weather or a hidden location where the package is easy to steal.Previous Address: You mistakenly chose your old address as the delivery address.Incorrect Address: If the delivery address is missing an important piece of information, like apartment number.Items can be returned back to Amazon as undeliverable under the following circumstances. If your Amazon order status states “Delivered” but you haven’t received the package, there could be a number of legitimate reasons for this. If not, contact Amazon Customer Service to confirm. You should see this new delivery date on your order status page if this is the case. For example hurricanes, tornadoes, power outages, and ice storms can all impact the ability of delivery services to bring packages to your doorstep.Īmazon recommends estimating an increase of 2 to 3 business days if you live in an area expecting these kinds of service delays. Natural Events Preventing DeliveryĪnother issue that can affect Amazon deliveries is during a regional crisis. This led to other items experiencing extended delivery times. During that time period, Amazon prioritized items like household staples, medical supplies, or other critical items. This was the case during the COVID-19 pandemic of 2020, when Amazon experienced a dramatic increase in online shopping orders. In times of national crisis where Amazon’s delivery services are stretched thin, you may notice that your orders stay in “Pending” status longer than expected. If the order is eligible for Amazon Prime (again it would have stated this on the order page), then you can contact Amazon Customer Service to ask about why your Amazon order hasn’t been received yet.
If the delivery date goes beyond the estimated date, you can select Contact Seller on your order detail page and ask about the status of your shipment.
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